Course · AI Chatbots

Build chatbots people actually want to talk to.

Design conversations, connect your own knowledge base, hand off to humans at the right moment and measure what works. Finish with a bot deployed to a real channel.

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6 MODULESLIVE DEMOSKNOWLEDGE-BASE LABCAPSTONE DEPLOYMENT
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Curriculum

Explore the modules

Select a module to see what you will learn and build.

Conversation design

Write flows that feel natural: greetings, clarifying questions, fallbacks and tone. You will prototype three bots for different audiences.

  • Intent mapping
  • Tone and persona guidelines
  • Graceful fallbacks
  • Scripted test conversations
Outcome: a conversation map and a tested prototype.

Knowledge bases

Connect your own documents so answers come from your content, not guesses. Learn chunking, retrieval and how to keep answers current.

  • Document preparation
  • Retrieval basics
  • Source citations
  • Update workflows
Outcome: a bot that answers from a real knowledge base.

Channel integrations

Put your bot where customers already are: website widget, messaging apps and your existing tools, with secure connections throughout.

  • Website widget
  • Messaging channels
  • CRM and ticket sync
  • Secure API keys
Outcome: one bot connected to two live channels.

Human handoff

Know when to stop and bring in a person. Design triggers, summaries and queues so customers never repeat themselves.

  • Escalation rules
  • Conversation summaries
  • Queue routing
  • Out-of-hours messages
Outcome: a bot that hands over cleanly.

Analytics and tuning

Measure resolution rate, drop-off points and satisfaction. Turn weak conversations into improvements in a regular review cycle.

  • Key metrics
  • Conversation review
  • A/B testing prompts
  • Monthly tuning plan
Outcome: a dashboard and a tuning plan.

Capstone launch

Take a bot from design to production for a realistic brief, then present it to a panel of Thought Flare engineers for feedback.

  • Full build
  • Launch checklist
  • Live review
  • Certificate of completion
Outcome: a production-ready chatbot in your portfolio.
Questions

Do I need coding experience?

Basic familiarity with spreadsheets and web tools is enough. We teach the rest step by step.

Which platforms are covered?

The principles apply across platforms. Labs use common, widely available tools, and you can bring your own stack.

Will I get a certificate?

Yes, once you complete the capstone launch and the live review.

Can my team enrol together?

Yes. Ask for a group place when you book a call and we will arrange it.

Your first bot could go live this month.

Book a short call and we will recommend the right cohort and pace for you.

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